Terms of Sale
Purpose and Scope
- These Terms of Sale apply to all purchases of goods made from Pneumatic Solutions Australia Pty Ltd (“PSA”, “we”, “our”, “us”) by customers who do not hold a PSA-approved credit account.
- They govern all online, in‑store, email and phone orders where payment is made upfront by card, EFT, PayPal, or other approved methods.
- Where a customer does hold a PSA credit account, PSA’s Trading Terms & Conditions of Sale apply instead.
Acceptance of Terms
By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale, along with PSA’s:
- Website Terms of Use
- Shipping & Returns Policy
- Privacy Policy
These documents together form the entire agreement between the customer and PSA.
Orders
Accuracy - You are responsible for ensuring that all order details—including part numbers, quantities, delivery addresses and technical specifications—are correct at the time of purchase.
Order Confirmation - An order is not accepted by PSA until you receive an explicit order confirmation via email.
Backorders - If an item is unavailable, PSA may place it on backorder and notify you of the expected supply date.
Pricing & Payment
Pricing
All prices are quoted in Australian dollars (AUD) and include GST unless stated otherwise. Pricing may change without notice; the price charged will be the price displayed at the time of purchase.
Payment
Full payment is required at checkout or prior to dispatch. Acceptable payment methods include:
- Visa/Mastercard
- PayPal
- Direct deposit
- Other methods as advertised on PSA’s website
Non‑Payment
If payment is not received or is reversed, PSA may cancel the order or withhold delivery.
Delivery, Risk & Title
Delivery - Dispatch times are estimates only. PSA is not liable for courier delays beyond our control.
Risk - Risk in the goods passes to you when the goods are handed to the carrier for delivery.
Title - Title to the goods passes only once PSA has received payment in full.
Returns, Refunds & Exchanges
Returns are governed by PSA’s Shipping & Returns Policy, except to the extent required by the Australian Consumer Law (ACL).
Change of Mind
- Returns must be requested within 7 days of receipt.
- Goods must be unused, in saleable condition, and in original packaging.
- Restocking fees apply depending on product type.
- Certain products (custom-made, buy‑in, special‑order) are non-returnable.
Faulty or Incorrect Goods
If goods are faulty, damaged, or incorrectly supplied, PSA will arrange repair, replacement, or refund in accordance with the ACL.
Australian Consumer Law (ACL) Rights
Nothing in these Terms limits your rights under the ACL. You are entitled to a replacement or refund for major failure and compensation for reasonably foreseeable loss or damage. Non-major failures will be remedied by repair or replacement.
Warranty
PSA supplies goods in accordance with manufacturers’ warranties. Warranty claims require proof of purchase and may require inspection or return of the goods.
Warranty does not apply where goods are:
- Used outside manufacturer specifications
- Damaged through misuse, improper installation, or modification
- Used in a way not recommended by PSA or the manufacturer
Limitation of Liability
To the maximum extent permitted by law, PSA is not liable for:
- Loss of profit, production, or business interruption
- Incidental, indirect, or consequential damages
- Delays caused by third‑party couriers or suppliers
PSA’s liability is otherwise limited to the remedies available under the ACL.
Cancellation
Orders may not be cancelled once dispatched. Orders for special‑order, custom, or buy‑in goods cannot be cancelled after the order is placed.
Force Majeure
PSA is not liable for failure to perform obligations due to events beyond our reasonable control, including supplier delays, natural disasters, logistics failures, or government restrictions.
Privacy
PSA collects and handles personal information in accordance with its Privacy Policy, available on its website.
Governing Law
These Terms are governed by the laws of Queensland, and both parties submit to the exclusive jurisdiction of its courts.
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